The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Implement effective workplace communication.
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Effective workplace communication systems and equipment are implemented to facilitate an accurate exchange of workplace information. Completed |
Evidence:
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Problems and conflicts within the work team are negotiated and resolved using appropriate interpersonal techniques and communication skills. Completed |
Evidence:
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Team meetings and briefings are regularly conducted to increase the level of information exchange. Completed |
Evidence:
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Communication among team members is facilitated to ensure enhanced relationships, safety and respect for individual social and cultural differences. Completed |
Evidence:
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Assess communication techniques.
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Verbal communication techniques of individuals are assessed to ensure use of clear language which is appropriate to the audience. Completed |
Evidence:
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Body language and non-verbal behaviour of individuals is assessed to ensure professionalism and correct meaning is conveyed. Completed |
Evidence:
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Active listening skills of individuals are employed and assessed and questioning techniques used to clarify issues. Completed |
Evidence:
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Written communication of individuals is assessed in accordance with organisational standards. Completed |
Evidence:
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Comprehension of information received by individuals is assessed to ensure accuracy of information exchange. Completed |
Evidence:
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Individual learning opportunities are identified and implemented to ensure effectiveness of communication techniques in accordance with organisational and legislative requirements. Completed |
Evidence:
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Implement conflict resolution techniques.
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Procedures for conflict resolution are developed and implemented. Completed |
Evidence:
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Control, professionalism and objectivity is maintained at all times during conflict situations in accordance with legislative and organisational requirements. Completed |
Evidence:
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Effective communication skills and interpersonal techniques are used to defuse or resolve conflict. Completed |
Evidence:
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Feedback is given assertively and received non-defensively during negotiations. Completed |
Evidence:
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Appropriate solutions are implemented which comply with organisational procedures and legislative requirements. Completed |
Evidence:
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Expert advice or assistance is sought as required in accordance with organisational procedures. Completed |
Evidence:
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